CHILLI TERMS & CONDITIONS

Chilli is a trademark of Chilli Digital Europe Ltd. All services offered by Chilli are for ages 16 and over unless stated. All services must have the bill payer's permission. WAP/GPRS is required. Chilli does not operate a subscription service. All downloads offered on our website are single-purchase only.

PRICING

The prices for all items are shown before you can place an order. Content items range in price depending on the media type. Prices vary, please see individual item for specific details. All Prices include VAT. Chilli often runs special offers on items, please see individual offer items for detail. You will be able to download your purchase on completion of payment by clicking the download option. For mobile only content (eg. Ringtones) you will need to download these from My Orders on your mobile - additional network charges may be incurred.

To pay for an item, charges will be sent direct to your mobile. For Pay As You Go Customers your credit will be deducted for the amount that the item has cost that you have ordered. Pre-pay users without enough credit will not receive the item. If you have a Contract Phone, the purchase will appear on your next phone bill.

ONLINE ORDERS

Online orders use a trusted and secure PFI payment structure. This has been approved by all the mobile networks and is by far the easiest method of ordering. Simply click the BUY button shown on the product page and follow the instructions.

COPYRIGHT

All Music Tracks are official original recordings and are supplied as such with artwork and relative information by the appropriate Record Companies. Upon payment for your item, we grant you non-transferable, non-exclusive rights to use the Music Track/s for your own personal, non-commercial entertainment use. You must not infringe the Rights of the Copyrights Owner. We have no liability for Music that may contain offense or indecent lyrics. Warnings are given to us by Record Companies and will be displayed if this information has been made available to us.

As required by our Copyright Owners, the official Music Tracks are only available to download for UK/Ireland customers. The Copyright Owners are Third Party Beneficiaries under our Terms of Use and may enforce our Terms of Use against you.

Images are compatible with all colour picture/wallpaper and WAP enabled mobiles. Images sent to your phone are full colour and uncensored. All images are protected by copyright.

Text Alerts and Themed Ringtones are not original recordings and are not performed by the original Artists, they are not connected with the Artist or associated companies in any way. MCPS and PRS payments made. All photographs and pictures used with Text Alerts and Themed Ringtones are unofficial pictures and are not connected to any other organisation. All pictures and music artwork are protected by copyright and must not be re-produced/forwarded or used for any other purpose than for displaying on the bill payers phone.

Due to the wide availability on the Internet and through e-mail of video clips, all the clips on this site are understood to be in the public domain. If you hold the copyright to one of the clips and would like us to remove it, please email us and let us know. All content is subject to availability and Chilli reserves the right to suspend, change, remove or disable Content. This may be due to technical difficulties, or other issues outside of our control. Chilli will endeavour to notify customers as soon as possible and offer either a replacement or refund of fees.

COMPATIBILITY

Responsibility cannot be accepted for content ordered that is not supported by the handset, for delayed or distorted content delivery, or for handsets without enough memory. For all Mobile games the phone compatibility information is shown on the site or can also be obtained by contacting us on 0333 0030 580. Please note it is your responsibility to check the compatibility of any games ordered. All videos and MP3s are in excess of 500KB. Due to phone screen sizes/resolutions images downloaded may differ slightly from shown.

Please be aware that downloads cannot be downloaded directly to the iPhone. However, we do offer a Send to PC option which allows you to download content on your computer, which you can then add into your iTunes library and sync with your iPhone.

MARKETING

From time to time, Chilli may contact UK customers by free SMS to update them on exciting new products and special offers. Should you wish to be removed from our marketing list, reply STOP to any of the free messages, or send CHILLISTOP to any of our marketing messages or email support@mobilechilli.com.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). What information do we collect? We collect personal details such as name, sex and age/date of birth.

How do we use your information?

By providing these details, you agree to Chilli Music and/or its associated companies to contact you with the latest offers and promotions. When do we share information? We only share your details with associated companies of Chilli Music. We do not sell your personal information to any other organisation.

Security

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Access to your personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. For requests, please email us on support@mobilechilli.com

COMPETITIONS

From time to time, Chilli may contact UK customers by free SMS to update them on exciting new products and special offers. Should you wish to be removed from our marketing list, reply STOP to any of the free messages, or send CHILLISTOP to any of our marketing messages or email support@mobilechilli.com.

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

To enter a competition you must be:

UK resident; and Have the bill payers permission (where applicable) Competitions are not open to employees (or members of their immediate families) of Chilli Digital Europe Ltd or any subsidiaries. No purchase necessary.

Only one entry per person. If you want to enter a competition you may enter by emailing your answer along with your name and telephone number to support@mobilechilli.com Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

The winner will be drawn at random from the correct entries.

The closing dates and draw dates for our current competitions are shown on individual competition pages.

If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page. Chilli Digital Europe Ltd will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.