HELP

WHAT'S NEW

All your downloads in one place.

As part of being able to enhance the Chilli experience we will require our users to create an account against which all of your purchases will be stored. The advantage of this is that your orders will be accessible through one account on both web and mobile. This will also allow us to bring you a number of new features which were not previously possible.

HOW DO I CREATE AN ACCOUNT ON CHILLI?

To create a Chilli account, click the Sign in link at the top of the page or if you are on our mobile site click My Orders. There you can create a new account from scratch by selecting the Sign Up option.

WHAT ARE THE BENEFITS OF SIGNING UP?

When you sign up with a mobile number which you previously used to purchase content from the site, we will assign all of your previous orders with that number to your account. This means you will be able to access all your purchases from your My Orders page on both web and mobile sites.

HOW TO ORDER?

In the UK there are 2 options; Order by clicking the BUY button online and using our trusted and secure PFI payment structure (for more information on PFI, please visit: http://www.payforit.org/) or using the classic SMS texting method.

h5>ORDER USING OUR ONLINE PFI METHOD...

Once you have found the item you wish to purchase click the BUY button. You will then be sent to our secure PFI payment page. (For mobile games make sure you have checked if your phone is compatible before you order) Once on the PFI page you will be asked to check and confirm your order by entering you mobile phone number. (This must be the mobile number of the phone you want your download to be sent to.)

You will then receive by text message a unique code to your mobile phone. In order to complete the order process you must enter this code onto the purchase summary confirmation page which will now automatically show on the website.

You will then be presented with the option to download your item, clicking download will start your download. For mobile only content (eg. Ringtones) you will need to download these from My Orders on your mobile - additional network charges may be incurred. Meanwhile, the charge for the item will be sent direct to your phone.

ALTERNATIVELY TO ORDER BY SMS TEXT IN, SIMPLY FOLLOW THESE INSTRUCTIONS..

Once you have found the item you wish to purchase, text in order instructions will be shown with the item. (For mobile games make sure you have checked if your phone is compatible) Using your mobile text CHILLI followed by a space and then the unique 8 digit item code to the number specified (85222 or 84222) You will then receive charge messages sent to your mobile phone, once the full charge has been received you will then be sent the item link. A link will then be sent to your mobile phone. Click on this link and you will be able to download the item to your phone, please remember to save the item.